1. Introduction
GoldEdge Analytics respects your privacy and is committed to handling personal data lawfully, fairly and transparently.
This Privacy Policy applies when you visit our website, create an account, use the client platform, purchase a membership, contact support or otherwise interact with GoldEdge Analytics.
This Policy should be read together with our Terms & Conditions, Risk Disclaimer and Refund Policy.
2. Data Controller
GoldEdge Analytics is responsible for determining how and why personal data covered by this Privacy Policy is processed.
Questions about privacy, requests concerning your personal data and other data-protection enquiries may be sent to:
3. Personal Data We Collect
The information we collect depends on how you use GoldEdge Analytics. It may include the following categories.
Account and profile information
- first name and last name;
- email address;
- encrypted or hashed account password;
- country, birth date and referral source;
- preferred language and timezone;
- profile picture, where provided;
- email-verification and account-status information.
Membership and transaction information
- selected membership plan and subscription status;
- membership start and end dates;
- payment status, transaction references and billing-related records;
- promotional or discount-code information, where applicable.
Payments are handled by authorised third-party payment providers. GoldEdge Analytics does not store complete payment-card details.
Trading-journal and platform data
When you use platform tools, you may choose to provide information such as:
- trade dates, entries, exits, stop losses and targets;
- position size, risk, profit, loss, commission and performance results;
- trade status, session, setup, duration and notes;
- screenshots or other files uploaded to the journal;
- account balances or other values entered into risk-management tools.
GoldEdge Analytics does not connect directly to your broker or trading account unless a future feature is expressly introduced and separately disclosed.
Communications
- support requests and correspondence;
- feedback, complaints and refund requests;
- records of other communications sent to us.
Technical and usage information
- IP address and approximate location derived from it;
- browser, device and operating-system information;
- login dates, security events and activity logs;
- pages visited, features used and interaction data;
- cookie identifiers and similar technical information.
4. How We Collect Personal Data
We may collect personal data:
- directly from you when you register, purchase or contact us;
- when you enter information or upload files within the platform;
- automatically when you use the website or client area;
- from payment providers that confirm a transaction or payment status;
- from service providers that support hosting, security or analytics.
You are responsible for ensuring that personal data supplied to us is accurate and that you have the right to provide any information relating to another person.
5. Purposes and Legal Bases
We process personal data only where there is an appropriate legal basis. Depending on the context, processing may be necessary for the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.
Providing and managing the service
We use account, membership and platform data to create and authenticate accounts, provide membership features, maintain user preferences, calculate journal statistics and deliver the services requested by the user.
The principal legal basis is performance of the agreement between the user and GoldEdge Analytics.
Payments and business records
We process transaction information to confirm payments, activate memberships, manage billing issues, prevent fraud and maintain records required by accounting, tax or other applicable laws.
Security and platform integrity
We may process login, device, IP and activity information to protect accounts, detect unauthorised access, investigate misuse, enforce our Terms and maintain the security and availability of the platform.
This processing is based on our legitimate interest in operating a secure and reliable service and, where applicable, on legal obligations.
Support and communications
We use contact details and correspondence to answer questions, provide support, process requests and communicate important operational or legal information about the service.
Service improvement and analytics
We may analyse platform usage to understand performance, identify errors and improve functionality. Where analytics technologies require consent, they will be used only after that consent has been obtained.
Marketing communications
Promotional emails will be sent only where there is a lawful basis to do so. Where consent is required, you may withdraw it at any time using the unsubscribe option provided or by contacting us.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. Cookies and Similar Technologies
GoldEdge Analytics may use cookies, local storage and similar technologies to keep the website functioning, maintain sessions, remember preferences, improve security and understand how the platform is used.
Strictly necessary technologies
Certain technologies are required for functions such as authentication, account security, session management and preference storage. Disabling them may prevent parts of the platform from working correctly.
Optional technologies
Analytics, advertising or other non-essential technologies will be subject to the consent choices required by applicable law.
Where a cookie-management tool is available, you may use it to accept, reject or adjust optional categories. You may also control cookies through your browser, although browser settings may not cover every storage technology.
7. Sharing Personal Data
We do not sell personal data.
We may share personal data only where reasonably necessary with:
- hosting, database, security and technical-service providers;
- payment processors and fraud-prevention providers;
- email, customer-support and communication providers;
- analytics providers, subject to applicable consent requirements;
- professional advisers such as accountants or legal advisers;
- public authorities where disclosure is required by law;
- a buyer or successor in connection with a lawful business transfer.
Service providers are permitted to process personal data only for the services they provide and must protect it in accordance with applicable data-protection requirements.
8. International Data Transfers
Some service providers may process personal data outside Portugal or the European Economic Area.
Where personal data is transferred to a country that has not been recognised as providing an adequate level of protection, we will use an appropriate legal safeguard where required, such as approved contractual clauses or another lawful transfer mechanism.
You may contact us for further information about safeguards relevant to your personal data.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining security, resolving disputes and meeting legal, tax and accounting obligations.
Retention periods may vary according to the type of information and the reason it is processed.
- Account and platform data may be retained while the account remains active and for a limited period after closure.
- Transaction and billing records may be retained for the period required by applicable legal and accounting obligations.
- Security logs may be retained for a reasonable period to investigate incidents and protect the platform.
- Support records may be retained while necessary to resolve enquiries, complaints or legal claims.
Data may be deleted, anonymised or securely isolated when it is no longer required, subject to legal retention duties and legitimate claims.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal data against accidental loss, destruction, alteration, unauthorised disclosure and unlawful access.
Measures may include access controls, password hashing, secure connections, database protections, monitoring and restricted administrative access.
No internet-based service can guarantee absolute security. You are also responsible for using a strong password, protecting your credentials and notifying us promptly of suspected unauthorised access.
11. Your Data-Protection Rights
Subject to applicable law and any relevant limitations, you may have the right to:
- request access to personal data held about you;
- request correction of inaccurate or incomplete data;
- request deletion of personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- receive certain data in a portable format;
- withdraw consent where processing is based on consent;
- lodge a complaint with a competent supervisory authority.
These rights are not absolute. A request may be limited or refused where processing is required by law, necessary for legal claims or subject to another lawful exception.
To exercise a right, contact us using the email address below. We may ask for information reasonably necessary to verify your identity and protect your account.
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) in Portugal, or with another competent supervisory authority where applicable.
12. Automated Decision-Making
GoldEdge Analytics does not currently use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects for users.
Platform statistics, risk calculations and trading insights are analytical outputs based on user data and do not determine access to legal rights or replace independent human decision-making.
13. Children's Privacy
GoldEdge Analytics is not directed to children and should not be used by anyone who is not legally capable of entering into the agreement described in our Terms & Conditions.
If we become aware that personal data has been submitted by a person who cannot lawfully use the service, we may delete the information and close the relevant account, subject to any applicable legal obligations.
14. Third-Party Websites and Services
The website may contain links to, or integrations with, third-party services such as payment processors, charting providers or external websites.
Those services are responsible for their own privacy practices. We recommend reviewing their privacy notices before providing personal data directly to them.
GoldEdge Analytics is not responsible for the privacy practices or content of independent third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in the platform, service providers, business operations or applicable legal requirements.
The revised version will be published on this page with an updated effective date. Where a change materially affects how personal data is processed, we will take reasonable steps to provide additional notice where required.
16. Contact Information
Questions, privacy requests and concerns regarding personal data may be sent to: